SMALL BUSINESS
SUMMIT
BETTER BUSINESS BUREAU®, THE MASSACHUSETTS OFFICE OF CONSUMER AFFAIRS AND BUSINESS REGULATION (OCABR), & SMALL BUSINESS ADMINISTRATION (SBA) PRESENT:
TUESDAY, NOVEMBER 17, 2020
10:00 AM - 12:00 PM EST
LEARN. GROW. CONNECT.
SPOTS ARE LIMITED!
REGISTER TODAY
SMALL BUSINESS SUMMIT BEGINS IN:
Spend a few hours working ON your business, not IN your business.
Learn from industry experts & thought leaders on an array of topics to help you grow personally & professionally, and provide actionable steps to help your business thrive!
The Small Business Summit will give you the tools you need to better your business!
SMALL BUSINESS SUMMIT IS HOSTED BY:
SPEAKERS
Gary Anderson
Division of Insurance (DOI) Commissioner, MA Office of Consumer Affairs and Business Regulation
Layla R. D’Emilia
Division of Professional Licensure (DPL) Commissioner,
MA Office of Consumer Affairs and Business Regulation
Norman Eng
Public Affairs Specialist,
MA Small Business Administration
Nancy Cahalen
President, Better Business Bureau Serving Central and Western MA and Northeastern CT
Robert Nelson
District Director,
MA Small Business Administration
Edward A. Palleschi
Undersecretary,
MA Office of Consumer Affairs and Business Regulation
Mary Gallagher
Division of Banks (DOB) Commissioner, MA Office of Consumer Affairs and Business Regulation
Amy Schram
Manager of Community Relations, Better Business Bureau Serving E. MA, ME, RI & VT
THE AGENDA
Virtual Small Business Summit Agenda + Details
Tuesday, November 17, 2020
10:00 AM - 12:00 PM EST
Choose your own experience!
Stay connected the entire time or join the sessions that work with your schedule!
10:00 AM
WELCOME + OPENING REMARKS
Better Business Bureau® + Office of Consumer Affairs and Business Regulation + Small Business Administration
Welcome to the Small Business Summit!
10:30 AM
LEADING A REGULATORY AGENCY DURING THE PANDEMIC
Mary Gallagher + Gary Anderson + Layla R. D’Emilia
The world has changed significantly over the past ten months as a result of the pandemic emergency, and that has forced everyone to evaluate how they do business. Hear from the Undersecretary of Consumer Affairs and Business Regulation and the commissioners of banking, insurance, and professional licensure to learn how they have navigated these unprecedented times. The conversation will cover this team’s efforts to ensure access for consumers and stability for the business segments they regulate, including their contributions to industry specific guidance issued by the Governor’s Office during this period.
11:00 AM
SBA MASSACHUSETTS DISTRICT OFFICE UPDATE
Norman Eng
Join SBA MA District Director Bob Nelson and Public Affairs Specialist Norman Eng for an update on programs and services available for small businesses. Get connected with the SBA resource network and have your questions answered!
11:30 AM
THE ROLE OF TRUST IN REPUTATION MANAGEMENT
Nancy Cahalen
A critical asset to any organization, reputation is important to control. When damaged, reputation can have tangible financial consequences. Using an interactive approach inspired by BBB’s 100-year history of “customer experience” advocacy and knowledge, this program will introduce business owners to how maintaining BBB’s eight Standards for Trust can positively impact their company’s reputation from the get-go and help maintain it throughout the life of the business.
WHY WE'RE EXCITED ABOUT THE
SMALL BUSINESS SUMMIT
The Small Business Summit is bringing together some of the best resources available for Massachusetts small businesses to learn from and grow in spite of the challenges that are found in today’s economy. BBB advises business owners to build trust by maintaining BBB’s Standards. These Standards for Trust are not complicated and may even strike some as common sense, yet many businesses are unable to live up to these expectations and their reputations suffer for it!
Nancy Cahalen
BBB
“We are thrilled to partner with our colleagues at the BBB and the SBA on this very important and timely event. We are looking forward to a robust discussion around leading OCABR’s regulatory agencies during this pandemic which has impacted every business sector in the Commonwealth and around the nation.”
Edward A. Palleschi
OCABR
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