Better Business Bureau®

Careers

Are you ready to grow your career and work for an organization that everyone knows?

See all open positions

BBB's vision is an ethical marketplace where buyers and sellers trust each other. While BBB’s mission is to be the leader in advancing marketplace trust.

Better Business Bureau®

At the Better Business Bureau, we foster a collaborative environment in a Work From Anywhere (WFA in the U.S. only) fully-remote setting. We focus on teamwork, leadership and growth.


Check out the benefits of employment and open positions below.

Open Positions

Community Ambassador

The Community Ambassador will be responsible for coordinating onsite and public events. The ideal candidate will be self-motivated, enthusiastic, and community driven. This position requires someone equipped with a positive attitude and a readiness to be a team player.


Attend and exhibit at trade shows, farmers' markets, expos and similar events, reaching out to the community and businesses, where they live, work and shop.


Below are the locations available for the Community Ambassador position.

Apply Now for MA
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$17-$20/hour

Community Ambassador

$17-$20/hour

Community Ambassador Positions

Apply Now for RI
Schedule an Interview
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Massachusetts Based

Rhode Island Based

Applicant Benefits Guide

Note: This is a brief summary of summary of benefits available. Benefits are subject to eligibility and details may be found in summary plan descriptions and in the BBB Employee Handbook.

Holidays

BBB offers all full-time employees 10-13 paid holidays each year. The holiday schedule is published annually.

Paid Time Off

Employees can earn 1.5 to 3 days per month, based on length of service. These days can be used for personal needs, relaxation and recreation, illness or vacation time. PTO is available for use after 90 days of employment.

Birthday

Employees receive their birthday off (paid) based on length of service.

BBB strives to create a positive Work From Anywhere culture with no commute, a safe environment, and interactive communication among team members, leadership and management.

Office Culture

Tickets at Work

Through TicketsatWork, you will receive discounts and special access to theme parks and attractions. Also check with TicketsatWork.com for savings on car rentals, hotels, tours and attractions across the US. If you’re staying local, save on movie tickets, sporting events, and other special events.

Medical/Health Appointments

Employees are not required to use PTO for their own medical related absences, including, but not limited to: doctor visits, hospital stays, physical therapy. Employees should consult HR to determine if their absence is covered by the exceptions.

Student Loan Repayment

This program provides BBB with the ability to fund additional payments to an eligible employee’s student loan(s) for the purpose of contributing toward the repayment of the loan(s).

401(k) Plan

Employees with one year of service and are 21 years of age or older are eligible to join. All eligible employees that have not elected or waived participation in the Plan will be automatically enrolled at 2% on a pre-tax basis. Employees may defer on a pre-tax and/or Roth basis up to the maximum amount determined by IRS regulations. BBB will provide all participants a safe harbor matching contribution of 100% of the first 4% of pay an employee defers. This contribution is 100% vested. BBB will make an additional matching contribution of 50% of the first 6% of pay deferred. In addition there is an employer discretionary pro-rata employer contribution. Past contributions to eligible employees has been 3%. Employees may choose from a wide variety of investment options through Nationwide Financial.

Money Purchase Plan

The Money Purchase Plan is a retirement plan that is 100% company paid to full-time employees who work a complete calendar year. The current company contribution is 3%. This benefit begins after one year of service.

Employee Assistance Program (EAP)

The EAP is a confidential service designed to help employees with a variety of personal issues such as: Emotional Health, Parenting, Child Care and Education, Senior Caregiving Services, Wellness and Daily living, and Legal and Financial.

Eye Exams

Employees are reimbursed up to $50 per year for the cost of an eye exam.

Vision Benefits

BBB currently offers VSP Vision Care. Employer contributions are 60%-100% based on length of service. Employee coverage begins on the first of the month following date of hire.

BBB currently offers Guardian Dental. Employer contributions are 60%-100% based on length of service. Employee coverage begins on the first of the month following date of hire.

Dental

Health Benefits

BBB currently offers Harvard Pilgrim Health Care. Employer contributions are 60%-100% based on length of service. Employee coverage begins on the first of the month following date of hire.

Life Insurance

Full-time employees are enrolled in our 100% company paid life insurance plan after 90 days of employment. The plan provides $50,000 of coverage.

Long Term Disability

Long term disability insurance provides employees with a continuing source of income after three consecutive months of total disability. The benefit provided is calculated as a percentage of salary and is 100% company paid. This benefit begins after 90 days of employment.

Short term disability insurance provides employees with a continuing source of income after seven days of total disability. The benefit provided is calculated as a percentage of salary and is 100% company paid. This benefit begins after 90 days of employment.

Short Term Disability

Section 125 Plan

Full-time employees are eligible to enroll in our Section 125 Plan Employee. Coverage begins on the first day of the first full month following 90 days of employment. The plan is a pre-tax benefit that allows contributions toward premiums for medical insurance and out-of-pocket medical or dependent care expenses on a pre-tax rather than after-tax basis. This means the contribution is deducted from gross pay before income tax and Social Security are calculated.

Take it from us...

Hear what BBB employees have to say about their experience working for a non-profit organization.

Meet the Leadership Team

As someone who has worked for BBB for 9 years, this organization is one that cares about every employee and encourages a strong team atmosphere. Working here I've grown so much and constantly learn how to be a better leader. The family-first environment speaks volumes about BBB's leadership.

I've been with BBB for more than 10 years, providing businesses and consumers with trust in the marketplace. I've always been given the guidance and tools I need to be successful at work. What I enjoy most about working for BBB is the culture. We are a positive, supportive, fun loving, family-oriented group!

Carla Neyland

Executive Director of Customer Care

BBB provides an important service to consumers and business alike. I truly enjoy being an integral part of an organization whose mission is to be the leader in advancing marketplace trust; where integrity, respect, and ethics is paramount, not only in our daily operations, but in each individual that works here. We enjoy a family first, flexible work environment. I am proud to be an employee of BBB.

Rachel Gelb

Director of Communications & Marketing

Denise Shen

Director of Human Resources

© , International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.